Questions?
Start here.

Our store focuses on workwear, protective gear, and work and safety footwear for customers in the United States and the United Kingdom. Check individual product pages for the items, sizes, and options currently available.

Start with the size information provided for the specific item. Compare your measurements with its size guide, where available, rather than relying only on the size you usually wear.

Consider the intended fit and whether you will wear layers underneath. If measurements or fit details are unclear, contact us with the product name before ordering.

US and UK footwear sizes use different sizing systems. Check which system is shown on the product page and use the product’s own size chart or conversion information where provided. Fit can also vary between brands and styles.

Review the individual product’s materials, features, intended use, and any stated ratings. A category name such as “workwear” or “safety footwear” does not mean every item offers the same protection.

Match the specific product information to your workplace requirements. If a required feature or rating is not stated, do not assume it is included. Ask us to clarify before purchasing.

Follow the care label and the manufacturer’s instructions for the specific item. Cleaning methods can differ by fabric, leather, finish, and protective features. Avoid using a general cleaning method if it conflicts with those instructions.

The payment methods available for your order are shown at checkout. Available options can depend on your location, currency, and device. Use checkout as the final reference for your purchase.

Check the email address you entered at checkout for an order confirmation, including your spam or junk folder. If you are unsure whether an order went through, contact us before placing another one.

Include the name and email address used at checkout. Please do not send full payment card details.

Contact us as soon as possible with your order number and the change you are requesting. Whether a change or cancellation can be made depends on the order’s current status and the applicable terms.

A request does not confirm that the order has been changed or cancelled. Wait for our confirmation before making further arrangements.

Our store focuses on US and UK customers. Enter your full delivery address at checkout to check the shipping options available for the items in your cart.

If no shipping option appears, contact us with the item name and your destination country and postal code so we can look into it.

Review the shipping options, charges, and any delivery estimates displayed at checkout, together with our Shipping Policy, before completing your purchase.

Avoid planning around a delivery date that has not been confirmed for your order. Contact us if you need clarification before ordering.

Check your shipping confirmation email for tracking details when they are available. A newly issued tracking number may not show carrier updates immediately.

If you cannot find the details or need help understanding an update, contact us with your order number.

Contact us with your order number and a clear description of the issue. For an incorrect or damaged item, include relevant photos when emailing us directly.

Keep the item and its packaging while we review the details. Do not send anything back before receiving return instructions.

Review our Refund Policy for the conditions applicable to your purchase, then contact us with your order number, the item involved, and the reason for your request.

Do not send a parcel to the general contact address without instructions. Contact details and return destinations may be different.

Use the contact form on our Contact page or email support@karvellon.com. Include your order number for an existing purchase or the product name for an item enquiry.

Monday - Friday
8:00AM EST - 11:00PM EST

Saturday & Sunday
8:00AM EST - 9:00PM EST

Hours are shown in EST, not UK local time. These are support hours, not a guaranteed response time.

The contact form provided on our Contact page does not include file uploads. To share photos, email them directly to support@karvellon.com and include your order number.