Returns & Refunds
Refund Policy.
Information about requesting a return or refund from KARVELLON.
30 days
You have 30 days from successful delivery to submit a return or refund request.
This is the timeframe for submitting your request, not the time required for a refund to reach your account.
Contact us about a request.
Include your order number, the item involved, and a description of your request so we can identify the purchase and understand the issue.
If your question concerns an incorrect or damaged item, photos can help explain what happened. You can attach them when emailing us directly.
Please do not send payment card details or passwords.